Privacy Policy


Bridging Independent Living Together, Inc. (“we”, “our”, “us” or “BILT”) is committed to protecting and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, and share information about you when you visit our website (the “Website”) and use our services.

Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal Information: Information that can be used to identify you, such as your name, email address, postal address, phone number, and payment details.
  • Usage Data: Information about how you use our Website, such as your IP address, browser type, pages visited, and the time spent on those pages.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and other tracking technologies. Please see the section below on Cookies for more details.

Data Collection Forms

We collect personal information through various forms on our Website, including but not limited to contact forms, registration forms, and order forms. When you fill out these forms, we may collect the following information:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment details (where applicable)
  • Any other information you choose to provide

We use the information collected through these forms for the following purposes:

  • To respond to your inquiries and provide customer support
  • To process and fulfill your orders
  • To send you updates, newsletters, and promotional materials (if you have opted in)
  • To personalize your experience on our Website
  • To improve our products and services

Your information will be used only for the purposes specified at the time of collection and in accordance with this Privacy Policy.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services
  • To personalize your experience on our Website
  • To process transactions and send you related information
  • To communicate with you, including sending you updates, promotional materials, and other information
  • To analyze usage patterns and improve our Website
  • To comply with legal obligations and protect our rights

Legal Basis for Processing

We rely on the following legal bases to process your personal data:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests

Sharing Your Information

We may share your information with:

  • Service providers who perform services on our behalf
  • Third parties if we believe disclosure is necessary to comply with legal obligations, protect our rights, or prevent fraud
  • In connection with a business transfer, such as a merger or sale of assets


What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work, improve user experience, and provide information to website owners.

How We Use Cookies

We use the following types of cookies on our Website:

  • Essential Cookies: These cookies are necessary for the operation of our Website. They enable you to navigate the site and use its features.
  • Analytical/Performance Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously.
  • Functionality Cookies: These cookies allow our Website to remember choices you make and provide enhanced, more personalized features.
  • Targeting/Advertising Cookies: These cookies track your browsing habits to deliver advertisements relevant to you and your interests.

Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete them. However, if you choose to disable cookies, some features of our Website may not function properly.

Your Rights

You have the following rights regarding your personal data:

  • Access: You can request access to your personal data and obtain a copy.
  • Rectification: You can request the correction of inaccurate or incomplete data.
  • Erasure: You can request the deletion of your personal data.
  • Restriction: You can request that we restrict the processing of your personal data.
  • Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Objection: You can object to the processing of your personal data under certain conditions.

Exercising Your Rights

To exercise any of these rights, please contact us at Please include the following information in your request:

  • Your full name
  • A description of your request
  • Any specific details that may help us locate your information (e.g., the services you have used, dates, etc.)

We will respond to your request within 30 days of receiving it. If we need more time, we will inform you of the reason and extension period. Please note that we may need to verify your identity before processing your request.


If you are not satisfied with our response or believe we are processing your personal data in violation of the law, you have the right to lodge a complaint with a supervisory authority.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the appropriate supervisory authority within 72 hours of becoming aware of the breach. We will provide you with information about the nature of the breach, the likely consequences, and the measures we have taken or propose to take to address the breach and mitigate its possible adverse effects.

International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place to protect your data.

Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information.

User Account Management

If you create an account on our Website, you are responsible for maintaining the security of your account and password. You should notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this obligation.

Changes to This Privacy and Cookie Policy

We may update this Privacy and Cookie Policy from time to time. We will notify you of any changes by posting the new Privacy and Cookie Policy on our Website. You are advised to review this Privacy and Cookie Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy and Cookie Policy, please contact us at:

Bridging Independent Living Together, Inc. (BILT)

215 Lexington St.

Woburn, MA 01801